STEPS TO EXCHANGE / RETURN:
1) Contact Us
Contact our customer service by emailing firstname.lastname@example.org / Whatsapp 012 875 0899 to reserve your exchange piece or let us know your details to refund ( Full Name, Bank, Account Number, Order Number)
2) Pack Item
- All items must be unworn, unwashed, unaltered and in its original condition with tags attached.
- Fill in Return / Exchange section of tax invoice (which came with your shipment).
- Pack items and above mentioned tax invoice into a shipping envelope.
- Fill up the DHL return label and paste on top of the parcel for West of Malaysia & Poslaju return label for East Malaysia.
- Fill up the Poslaju return label and paste on top of the parcel for Outside of Malaysia.
3) Drop off at a DHL/ PosLaju Branch
Drop off (DHL/POSLAJU)
Drop off the parcel at the nearest DHL Branch West Malaysia
Drop off the parcel at the nearest Poslaju Branch East Malaysia & International Shipping
You will be notified once your parcel have been received and processed.
TERMS & CONDITIONS OF RETURN/EXCHANGE
- All returns must be send back within 14 working days.
- There will be NO EXCHANGES OR REFUNDABLE for any (SALE items aka save items) and purchases for instance Merdeka Sale, Clearance Sale, Pay Day Sale and ETC.
- MASKS - Once Opened No Returns / Exchanges (due to hygiene reasons)
- Items must be in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for items which do not meet all mentioned conditions will be duly declined.
- Returns can only made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time.
- The Return department will get back to you once a return item is received by us and we will email your credit voucher once the item is received. This normally takes 2-3 working days .
- All returns which do not meet the above-mentioned criteria will be strictly declined and forfeited.
- Only returns via DHL are accepted, no walk-ins.
If the item does not fit, you can always email us to exchange the item to another size, subject to our stock availability. If you have any other inquiries or feedback, please do not hesitate to email us at TAS@tomabangsaufi.com.
Our working hours are weekdays from 10 am to 6 pm. Emails sent outside these hours will be replied in the morning of the next working day. Rest assured any inquiries will be answered.