EXCHANGE / RETURNS

STEPS TO EXCHANGE / RETURN:

1) Contact Us

Contact our customer service by emailing tas@tomabangsaufi.com / Whatsapp +60-12-9873775 to reserve your exchange piece or let us know your details to refund ( Full Name, Bank, Account Number, Order Number)

2) Pack Item

  • All items must be unworn, unwashed, unaltered and in its original condition with tags attached.
  • Pack items & attach them printed DHL airway bill as received  in the next step.

3) Arrange DHL Pick up

Once you have provided our customer service with the needed information:

Order Number: 
Exchange Design (incl. colour and size) you want to return:
New Design, the item you want to exchange for:
Name: 
Contact Number:
Exchange Address:
Email:
Preferred collection date:

You will receive a DHL pdf airway bill, which you can print out and attach to the return shipment.

TERMS & CONDITIONS OF RETURN/EXCHANGE

  • All returns must be send back within 14 working days.
  • There will be NO EXCHANGES OR REFUNDABLE for any (SALE items aka save items) and purchases for instance Merdeka Sale, Clearance Sale, Pay Day Sale and ETC.
  • Items must be in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for items which do not meet all mentioned conditions will be duly declined. 
  • Returns can only made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time.
  • The Return department will get back to you once a return item is received by us and we will email you on the refund/exchange once the item is received. This normally takes 1 week .
  • All returns which do not meet the above-mentioned criteria will be strictly declined and forfeited. 
  • Only returns via DHL are accepted, no walk-ins. 

  • If the item does not fit, you can always email us to exchange the item to another size, subject to our stock availability. If you have any other inquiries or feedback, please do not hesitate to email us at TAS@tomabangsaufi.com.

    Our working hours are weekdays from 10 am to 6 pm. Emails sent outside these hours will be replied in the morning of the next working day. Rest assured any inquiries will be answered.